Privacy policy

Effective Date: 3 January 2025
Last Updated: 3 January 2025

Who We Are

taskman.london (the “Site”) is owned and operated by Razvan Patrascioiu, trading as TaskMan of London (“we,” “us,” or “our”). This Privacy Policy outlines the information we collect from you, how we use and share it, and your rights regarding that information. By using or accessing the Site, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy, effective as of 3 January 2025.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Information: Information that can be used to identify you as an individual, such as your name, email address, phone number, mailing address, or similar identifiers you may provide to us when:
    • Submitting a contact form or inquiry
    • Signing up for newsletters or email updates
    • Creating an account, if applicable
  • Non-Personal Information: Information that cannot be used to identify you, such as:
    • Browser and device information (e.g., IP address, operating system, browser type)
    • Usage details (e.g., pages visited, date and time of visits, time spent on each page)
    • Cookies and similar tracking technologies (see relevant section below)
  • Financial Information: If you make a purchase or donation, we may collect payment information (e.g., credit card details) through a secure third-party payment processor. We do not store or process financial data on our own servers.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Operate and Maintain the Site: Ensure the Site’s content is presented in the most effective manner for you and your device, troubleshoot technical issues, and maintain overall Site security.
  • Provide Customer Support and Respond to Inquiries: Address your questions, requests, or complaints, and provide you with any assistance requested.
  • Communicate with You: Send you updates, newsletters, marketing communications, and other information that may be of interest to you, unless you opt out of such communications.
  • Process Transactions: Facilitate payments or donations made through the Site, if applicable.
  • Analyze and Improve Our Services: Use aggregated or anonymized data to better understand how users engage with the Site, so we can improve user experience, implement new features, or develop new products.
  • Prevent Fraud and Abuse: Protect the Site and our users from unauthorized access or illegal activities, and comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information under the following circumstances:

  • With Service Providers: We work with trusted third-party companies that perform services on our behalf (e.g., payment processing, hosting, analytics) and require access to your information to perform their tasks. These service providers are only authorized to use or disclose your information as necessary to provide services to us or comply with legal requirements.
  • Compliance with Laws and Protection of Rights: We may disclose your information when we have a good-faith belief that doing so is necessary to comply with legal obligations, protect our rights or property, prevent fraud or illegal activity, or protect the safety of our users or the public.
  • Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to another entity. In such cases, we will make reasonable efforts to ensure the receiving party agrees to uphold the commitments we have made in this Privacy Policy.
  • With Your Consent: We may share your information for other purposes with your consent or at your direction.

Sharing Your Data with Trusted Third Parties

We will never sell or share your personal data with any third party unlawfully. We may share your personal data with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

  • Delivering, completing, or providing your booking
  • Sharing details with our professionals to help you receive the best quote
  • Communicating with you, for example by email, push notifications, SMS messages, or phone calls
  • Customer relationship management, including support and account management
  • Website analytics, to better understand user behavior and improve our Site
  • Satisfying legal requirements, such as responding to lawful requests and complying with applicable laws, regulations, and legal processes

These third parties are only authorized to use or disclose your personal data as necessary to perform services on our behalf or to comply with legal requirements.

Advertising and Tracking Services

We use advertising services from TikTok, Meta (Facebook, Instagram, WhatsApp), Google (YouTube), X Corp (formerly Twitter), and LinkedIn (Microsoft) to optimize our campaigns across our website and app. Tools such as TikTok Pixel, Facebook Pixel, and others collect user interaction data, both before and after you engage with our ads. By using our website or app, you consent to this data collection as described in each respective platform’s Privacy Policy. Please review the individual privacy policies of TikTok, Meta, Google, X Corp, and LinkedIn for more details on how these platforms handle your personal data.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When we no longer need your personal information, we will securely delete or anonymize it.

5. Security Measures

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no system is completely secure, and we cannot guarantee the absolute security of your personal information.

6. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect or solicit personal information from anyone under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

7. International Data Transfers

If you access the Site from outside [Your Country/Region], your personal information may be transferred to and processed in [Your Country], where data protection and privacy regulations may differ from those in your jurisdiction. By using our Site or providing us with your information, you consent to the transfer of your personal information to [Your Country].

8. Understanding Your Rights: Access, Update, or Delete Your Data

Your data belongs to you, and we want you to be in full control of what happens to it. Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

  • Access: The right to request information about the personal data we hold about you.
  • Update: The right to ask us to correct or update any personal data you believe is inaccurate or incomplete.
  • Delete: The right to request that we delete your personal data under certain circumstances.

If you have an account with us, you may close it at any time for any reason by sending an email to: taskman [at] taskman.london. Once we receive your request, we will take reasonable steps to fulfill it in accordance with our legal obligations. If you have any questions or concerns about your data rights, please feel free to contact us at the email address provided above or via the contact information listed in this Privacy Policy.

9. Opting Out

You may opt out of receiving marketing or promotional communications from us at any time. To stop receiving these messages:

  • Emails: Click the “Unsubscribe” link located at the bottom of the promotional email.
  • SMS Text Messages: Reply “STOP” to any promotional text message you receive.

After you opt out, you will still receive transactional or service-related messages (for example, information about an existing booking or important account information) when necessary.

10. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications. We do not control these third parties and are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on this page with a new “Last Updated” date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: taskman [at] taskman.london

We will do our best to address and resolve your concerns in a timely manner.

Disclaimer

This sample Privacy Policy, dated 3 January 2025, is provided for general informational purposes only and does not constitute legal advice. You should consult your legal counsel to ensure that your Privacy Policy is legally compliant and tailored to your specific business needs.